Refund & Cancellation Policy

1. Overview

At NimkarGuruji, we strive to provide valuable and accurate astrological guidance. This policy outlines our refund and cancellation procedures for various services. We encourage you to read this policy carefully before booking any service.

2. Consultation Services

In-Person Consultations:

• Before Consultation: Full refund if cancelled at least 24 hours in advance
• Same-day Cancellation: 50% refund or rescheduling option
• No-Show: No refund applicable
• After Consultation: Non-refundable (service already rendered)

Online/Video Consultations:

• Cancellation (24+ hours before): Full refund or reschedule
• Cancellation (less than 24 hours): 50% refund or reschedule
• Technical Issues (our end): Full refund or complimentary reschedule
• Technical Issues (your end): Reschedule option (no refund)
• After Consultation: Non-refundable

Phone Consultations:

• Similar to in-person consultation policy
• Consultation time starts when the call is connected

3. Kundali and Report Services

Digital Reports:

• Before Generation: Full refund if cancelled before work begins
• Work in Progress: 50% refund
• After Delivery: Non-refundable (digital product delivered)

Physical Kundali Books:

• Before Printing: Full refund
• After Printing: Non-refundable (customized product)
• Shipping Errors: Replacement at no additional cost

4. Puja Services

Puja Booking Cancellation:

• 7+ days before: Full refund minus processing fee (5%)
• 3-7 days before: 75% refund
• 1-3 days before: 50% refund (materials may already be procured)
• Less than 24 hours: No refund (preparations completed)

Puja Materials:

• Materials purchased for puja are non-refundable once procured
• If puja is cancelled, you may collect the materials or request donation to temple

Online Puja Services:

• Same policy as in-person puja services
• Video recording of puja provided as service proof

5. Gemstone Services

• Consultation Fee: Non-refundable after guidance provided
• Gemstone Purchase: Subject to gemstone vendor's return policy
• We provide recommendations only; purchases from third parties have separate policies

6. Vastu Consultation

• Site Visit Cancellation (24+ hours): Full refund
• Same-day Cancellation: 50% refund (travel may be initiated)
• After Site Visit: Non-refundable
• Report Delivery: Additional charges non-refundable after delivery

7. Non-Refundable Services

The following are strictly non-refundable:

• Completed consultations and readings
• Delivered digital reports and Kundali
• Completed puja ceremonies
• Emergency or urgent consultations
• Discounted or promotional services

8. How to Request a Refund

1. Contact Us: Call or WhatsApp us at +91 94203 78103
2. Provide Details: Service booked, date, payment reference
3. Processing Time: Refund requests processed within 3-5 business days
4. Refund Method: Same payment method used for original payment

9. Rescheduling Policy

We understand that plans can change. We offer flexible rescheduling:

• First rescheduling: Free of charge (24+ hours notice)
• Subsequent rescheduling: May incur administrative fee
• Rescheduled appointments must be within 30 days of original date

10. Exceptional Circumstances

In cases of:

• Medical emergencies (with documentation)
• Natural disasters or force majeure
• Bereavement in immediate family

We will consider full refunds or unlimited rescheduling on a case-by-case basis.

11. Dispute Resolution

If you are unsatisfied with a refund decision:

1. Contact us to discuss your concerns
2. Provide any additional documentation
3. We will review and respond within 7 business days

12. Contact for Refund Queries